Cityserve Pay

Cityserve Pay has now arrived at Holy Family - an easier, more convenient way to make school payments!

Cityserve Pay is an online payment system that can be used to make a variety of school payments. Parents can use Cityserve Pay to make online payments for: Dinner Money top ups, Cashless Catering top ups, and payments for School Trips & Offers. As we introduce Cityserve Pay, we will send you your unique registration details so that you can create an online account and pay online.

Where do I start?

Cityserve Pay is really simple. All you need to do to get started is to create a Cityserve Pay account:

You should have received a registration letter from us with your own unique 16 digit sQuid registration number and a 3 digit security code. Click here to register and create your online account (external link) and enter these numbers. You will then be able to top up your account and view your balance and transactions.

Log into your Cityserve Pay account

Click here to log in to your online account to check your balance, top up or update your personal details and preferences.

Further Information

How secure is the Cityserve Pay system?

Cityserve Pay is powered by sQuid Online Payments. sQuid uses sophisticated fraud prevention and detection processes, and conforms to the FCA Regulatory Requirements.

How does it work?

Once you create a Cityserve Pay account, you can log in, top up and check your balance online at anytime. You can also view your transactions online to check how much has been spent and when. sQuid will send you account updates and payment confirmation via email.

Cityserve Pay is the most socially inclusive system as it has the widest range of top up options available to you. You can top up by credit or debit card, or bank transfer. You can also securely store your debit or credit details for faster payments, and even set up an Auto top up so you never run out of funds on your account.

For help, visit the Support for Parents page (external link)

Benefits to parents

  • Online payments with the ability to store payment card details for faster payments.
  • Easy-to-use, 24/7, online customer portal.
  • View transaction history online.
  • Account updates and payment confirmation via email.
  • Dedicated customer service team.
  • No more writing cheques or sending cash to school.
  • Manage their account using the convenient mobile app.

Download the sQuid App

The sQuid App is free to download on iOS and Android devices and provides a quicker, more convenient way to access, manage and top up your online Cityserve Pay account.

To download the sQuid App on iOS and Android devices, please click on the appropriate download links below, or search for ‘sQuidcard’ in the relevant stores.